Direct Gardening substituted flowers for shrubs. Was told I should have used comments field to say “No substituting”. Problem was I never found the comments field on their webpage. And flowers were dead on arrival.

Website say ships in 2 weeks. I am still waiting going on 5 weeks for probably a bad shipment after reading the reviews. Should have done my research first lesson learned

Their not honest the size it states online was twice the size of what I received and they are not trying to make things better.

Not good bad customer service and they got my order wrong.

If you have ever had to deal with any horrible company and thought it was the worst, Direct Gardening company is thousand times worse. They sent me dead plants and when I asked to return, they wanted me to send the original package back and to pay for the return shipping cost. What? I cannot believe that there is a company like this exist in America.

This company not only makes money from products they sell but they also make money from overcharge for shipping. At the end, you will lose money one way or another way. I purchased 24 white strawberry roots; it took them a week to ship the order out and took ten days for me to receive it. The worst thing was all the roots died and the package was a plastic bag. I returned the package by USPS and paid only $4 for two days shipping. So, they made at least $7 to $8 for only the shipping. This is why they love to send dead products. They don’t care about their customers, they only care about how to steal your money. They are the scam company.

Please, do not ever ask for the refund if they didn’t issue the cost of shipping. You should call your credit cards to dispute it. If there are many people call and dispute transactions. For a long term it will hurt the company for it and you will get the full refund.

This is a link you can find it helpful if they overcharge for shipping:
https://www.attorneystakingaction.com/excessive-shipping-costs

I just placed my second order with Direct Gardening. I waffled and worried about ordering from them again remembering what I went through with my first order (which mirrored many of the reviews here and else where). But all I have to do is look out my front window and see the carpet of Candy Tufts to make me reconsider and order from them again. I ordered 20 plants that looked dead upon arrival and 17 of them leafed out about a month after I planted them and even bloomed the first year. Two years later and I have to thin them out! Yes, I did lose 3 to mold but I think that was my fault. I did not ask for replacements as I was still mad at the company but at the price I felt in great loss. And I think that is the key. They are CHEAP and for a certain gardener, like me, that means a lot.

And I think that a lot of negative reviews are well deserved and self-inflicted by the nursery. It may be in an effort to keep cost down or just due to bad guidance but their website lacks a lot of crucial information. They do a terrible job of informing customers about how their plants will ship (i.e. if they are bare root/dormant), giving updates on orders in process and, of course, customer service can be hard to reach. But with the dormant plants comes really good planting instructions and if you follow them, your plants should do fine. My Candy Tufts also benefited from a rainy late spring/summer. So if you do order from them, you will probably want to water more often than you would something that has already leafed out when planted.

This place is a scam and falsely advertises plant they do not have and the ones that come in are rittled with diseases. I hope they go out of business honestly its not worth the health of you’re garden. Who sends the wrong plants? And diseased at that? They even sent it in a plastic bad so the came in really broken and rotted.

Ordering from direct gardening was a HUGE mistake. Bogus return policy. The product comes winterized. Most of it was dead. I spent over 100 dollars and only 10% lived. I Want my money back, but will never see a dime.

DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THIS COMPANY.
There is a reason there are over 600 reviews and ALL are negative. Silly me not researching their reviews before ordering. Customer service is nonexistent, they will not cancel an order that has not shipped in over 8 weeks (my ground is covered with snow and going to freeze this weekend – no way to plant bulbs now). When they do ship orders, they are incomplete orders and offer no assistance in trying to rectify their mistake. You cannot speak to a supervisor….they either hang up on you when you ask for a supervisor, make excuses when you are forced to explain why you want a supervisor or, my favorite, a supervisor is not available; call back. I will be contacting Visa and disputing my 2 orders and I will be sharing this review far and wide! Friends, feel free to share!
A 1 Star is too good for this company.
I have also filed a formal complaint with the Illinois Department of Consumer Affairs and the McLean County Chamber of Commerce.

Worst ever terrible customer support
Don’t stand behind shipping out wrong stuff